traditional mail - address: Podleśna 12c, 05-092 Łomianki.
By phone - +48 889 830 924
As part of the business, the Seller sells clothing products (hereinafter: "Products”) That can be purchased by Buyers using the Store.
Information about the Products available in the Store, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude a sales contract within the meaning of art. 71 of the Act of 23 April 1964 Civil Code (hereinafter: "Civil Code").
The capitalized terms used in the Regulations have the following meanings:
Working days - days of the week from Monday to Friday, excluding public holidays in accordance with the law of the Republic of Poland;
Client - User or Buyer;
Consumer - The Buyer who is a natural person, who performs a legal transaction with the Seller not related directly to his business or professional activity;
Account - a panel created in the Store's IT system, enabling the User to use its functionality, in particular to purchase Products;
Buyer - a natural person, legal person or an organizational unit without legal personality, the specific provisions of which grant legal capacity, which concluded with the Seller a contract for the sale of the Product or took steps to conclude it;
Product - a clothing product available in the Store, which can be purchased by the Buyer;
Agreement for the provision of the Account Service - an agreement for the provision of electronic services within the meaning of the Act of 18 July 2002 on the provision of electronic services, the subject of which is the free creation and maintenance of an Account by the Seller for the benefit of the User for an indefinite period;
User - a natural person, legal person or organizational unit without legal personality, the specific provisions of which grant legal capacity, which concluded with the Seller an Agreement for the provision of the Account Service or took steps to conclude it;
Order - the Buyer's statement to the Seller, which specifies the number and type of Products that the Buyer wants to purchase.
In order for the Customers to use the services available in the Store correctly, it is necessary to jointly:
connection to the Internet;
having devices that allow you to use the resources of the Internet;
having an active e-mail account (email).
As part of the Store, it is forbidden for customers to use viruses, bots, worms or other computer codes, files or programs (in particular those automating the processes of scripts and applications or other codes, files or tools).
The Seller informs that it uses cryptographic protection of electronic transfer and digital content by using appropriate logical, organizational and technical measures, in particular to prevent third parties from accessing the data, including SSL encryption, the use of access passwords and anti-virus programs or against unwanted software.
The seller informs that despite the use of the security referred to in paragraph 3 above, the use of the Internet and services provided electronically may be at risk of getting into the ICT system and the Customer's device, malicious software or gaining access to data on this device by third parties. In order to minimize the risk referred to above, the Seller recommends the use of anti-virus programs or measures to protect identification on the Internet.
Rules for using the Store
The customer is obliged to use the Store in a manner consistent with the provisions of generally applicable law, the provisions of the Regulations, as well as with good manners.
The provision of illegal content by the Customer is prohibited.
The prices of the Products available in the Store are expressed in Polish zlotys (PLN) and are gross values (they include all mandatory price components).
In order to purchase the Product, the Buyer should perform the following steps:
enter the Store's website;
enter the tab of the selected product and click "add to cart";
enter the "basket" tab and click "order";
in the displayed form, enter or select the following data:
address (street, house number, apartment number, city, postal code, country);
check the box next to the declaration of consent to the processing by the Seller of the personal data provided in the form for marketing purposes,
add a discount code or a comment for the Seller to the Order;
click "buy and pay" and then pay for the Product in accordance with the selected payment method.
Payments for the Product can be made by the Buyer using the PayPal payment system, the "Shoplo Payments" payment system operated by BlueMedia and by card in the following systems:
The entity providing online payment services is Blue Media SA
5. Making a payment for the Product is tantamount to concluding a Product sales contract with the Seller.
6. The order fulfillment time is counted from the moment of obtaining a positive payment authorization
The Seller is obliged to deliver the purchased Product to the Buyer in a defect-free condition.
The Seller sends Products to addresses located in the territory of the Republic of Poland and possibly selected other countries.
The shipping costs of the Product are borne by the Buyer.
In the case of shipment to countries outside the European Union, the Buyer bears the cost of customs duties. Detailed information on the amount of fees due can be found by the Buyer on the website of the Integrated Tariff of the European Communities (TARIC), which contains the current rates of fees due (http://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=pl&redirectionDate=2… The Product takes place within 14 Business Days from the date the payment for the Product is credited to the Seller's bank account.
Shipment of the Product covered by the pre-order takes place immediately, but not later than within two Business Days from the date of the Product launch or its re-availability in the Store.
The product is delivered to the Buyer by courier via UPS, FedEx or DHL.
The product delivered to the Buyer should be intact.
The Buyer should check the Product in the presence of the courier. If the package is damaged, the Buyer should write a damage report and contact the Seller.
The right to withdraw from the sales contract
The consumer has the right to withdraw from the contract of sale of the Product without giving any reason within 14 days from the date of taking possession of the product by him or a third party indicated by the consumer, not being a carrier.
The right to withdraw from the contract is exercised by the Consumer by submitting to the Seller a declaration of withdrawal from the Product sales contract. To meet the deadline for withdrawal from the contract, it is enough to send the benefit of withdrawal from the contract before the deadline referred to in paragraph 1 above. The declaration of withdrawal from the contract may be submitted by the Consumer on the form available at: https://drive.google.com/file/d/14Y0fdMxYAmBa3THr9JYWW_Vx0STrhC0E/view?usp=sharing, the scan of which should be sent by e-mail to the following address: [email protected]
In the event of exercising the right to withdraw from the contract, the Buyer should return the Product to the Seller within 14 days from the date of withdrawal. To meet the deadline referred to in the preceding sentence, it is enough to return the Product before its expiry.
The Product should be sent back to the parcel locker:
The package with the Product should bear the annotation "RETURN"And contain a printout of the declaration referred to in sec. 2 above.
The consumer bears the direct costs of returning the Product.
The reimbursement of payments made by the Consumer takes place after the Seller receives the returned Product or proof of its return by the Consumer, depending on which of these events occurs first. The reimbursement is made using the same payment method that was used by the Consumer in the original transaction, unless the Consumer expressly agrees to a different solution. The consumer does not bear the costs of returning the payment made.
The consumer is responsible for reducing the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
The Buyer, with the consent of the Seller, may, within 14 days from the date of receipt of the Product, replace it with a different one. In order to obtain consent for the exchange, the Buyer should contact the Seller by e-mail to the address [email protected] To replace the Product with another, the provisions of this section regarding the date and method of returning the originally purchased Product to the Seller shall apply accordingly.
If there is a need to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the payment card of the Ordering Party.
The Seller is liable to the Consumer under the warranty if the Product purchased by him has a physical or legal defect. The implementation of the consumer's rights under the warranty takes place in accordance with the provisions of art. 556 and following of the Civil Code, subject to the provisions of this paragraph.
Based on Article. 558 § 1 of the Civil Code, the Seller's liability under the warranty towards Buyers who are not Consumers is excluded.
When submitting a complaint, the consumer should send an e-mail to the e-mail address [email protected]
a scan of a hand-signed complaint statement, containing:
Product name and description,
Consumer data (name and surname, correspondence address, e-mail address, telephone number),
a detailed description of the Product defects,
Bank transfer details,
proof of purchase of the Product (scan of the printed e-mail confirming the purchase of the Product);
and then send the above documents in paper form along with the Product to the following address:
The package with the Product should bear the annotation "COMPLAINT".
The costs of returning the Product are borne by the Consumer. If the complaint is accepted, the Seller shall reimburse the Consumer for the costs referred to in the preceding sentence.
The deadline for considering the complaint and responding to it is 14 days from the receipt of the Product by the Seller. Failure to reply within this period means that the complaint is accepted.
The Seller sends the reply to the complaint to the Consumer by e-mail.
If it is not possible to remove a defect of the Product or replace it with a Product free from defects, the Seller will inform the Consumer about the possibility of replacing it with another Product with identical parameters or about the possibility of the Consumer withdrawing from the contract. Depending on the Consumer's choice, the Seller sends the Consumer a different Product or returns the price for the defective Product within 14 Business Days from the date the Consumer chooses one of these services.
The customer may also submit a complaint in the event of a malfunction of the Store or any of its elements.
The complaint referred to in sec. 8 above, the Customer should send an e-mail to the address [email protected] It should include:
Client's first and last name,
description of observed irregularities.
To the complaint referred to in paragraph 8 above, the provisions of sec. 5-6 above shall apply accordingly.
Personal data protection
§ 12 ..
RETURNS AND EXCHANGES
The item turned out to be too small or you have changed your mind about the color and want to replace it? Or maybe you just want to make a return?
You got it 14 days from the date the product is released from the warehouse 🙂
Step by step
1. Download and complete the return form.
2. If you want to make an exchange, mark it on the form, entering exactly what model, color and size you want to receive.
3. Scan or take a picture of the form and send it to us at [email protected], entering the order number in the e-mail subject line.
4. Address it to the address on the return form.
5. The return is yours, so you choose the shipping method. However, we recommend that you choose a carrier that will provide you with a receipt and tracking number for your package.
6. Wait for an email from us about entering the return.
The Seller reserves the right to amend the Regulations in the event of:
changing the subject of the Seller's activity;
making a technical modification of the Store requiring the provisions of the Regulations to be adapted to them;
the legal obligation to make changes, including the obligation to adapt the Regulations to the changed wording of generally applicable acts of law.
Customers will be informed about the change in the Regulations by publishing its amended version on the Store's website at least 14 days before the changes come into force. At the same time, the amended version of the regulations will be sent by e-mail to the Customers who created the Account (Users).
The provisions of the then binding Regulations shall apply to sales contracts concluded before the effective date of the new Regulations.
A User who does not agree to the amendment of the Regulations may, by deleting the Account, terminate the Agreement for the provision of the Account Service with immediate effect until the amendments to the Regulations enter into force. Failure to terminate the notice shall be deemed consent to the Seller providing electronic services in accordance with the new provisions of the Regulations.
The regulations in the current version are valid from December 1, 2020.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.